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Quality and Safety

Our Quality and Safety team translate the policy direction and standards set by Welsh Government into action that improves the quality and safety of healthcare in Wales, including:

  • Quality planning
  • Quality assurance
  • Quality control

Supporting Quality Management Systems

Health organisations around the world are recognising the need to shift from a focus on quality improvement methodology to the broader implementation of an approach to managing and improving quality. In Wales, the Health and Social Care (Quality and Engagement) (Wales) Act 2020 includes a new duty of quality which came into force in April 2023. This duty requires all health bodies in Wales to report on their quality journey and as part of this, establish a quality management system.

Improvement Cymru has spent the past four years researching, developing and testing a quality management system approach that enables a health organisation to operate with quality at its core and to continuously improve to meet the needs of the population it serves. Improvement Cymru has piloted the quality management system in two organisations to date and is socialising the approach with all health organisations to lay the foundations for dedicated support.