The Improvement Team at West Quay Medical Centre (Barry) took a systems approach to patient access, improving patient safety over 75 PDSA cycles of iterative change, all, within existing resources.
This 18 month collaborative programme involved executive and nursing end users supported by multidisciplinary teams throughout Wales.
A test of change was initiated in the Royal Gwent Hospital (Newport) Emergency Department to reduce the time between a patient being referred to the surgeon, and their assessment for those identified as high risk in the RCS criteria.